I have a question about your products. How can I reach you?
You can email us 24/7 at firstname.lastname@example.org. We will get back to you as soon as possible - usually within 3 working days.
Is the website secure?
Yes! Check the URL, you will notice and "S" at the end of HTTP. It means "Secure", as in "HyperText Transfer Protocol Secure". On its right you may also see a small padlock. Transaction on the website are completely secure and encrypted with Certificate SSL (Secure Sockets Layer). Your credit card information is not stored on our servers.
What payment methods do you accept?
We accept Visa, MasterCard, American Express and Paypal.
I have a question about my order, how can I contact you?
You can email us 24/7 at email@example.com. Our customer service will get back to you as soon as possible - usually within 3 working days.
How does the money back guarantee work?
If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund within 30 days. Given the request is approved, we will cover any costs of sending out a replacement or we may issue a full refund.
What is your returns policy?
You can find our return policy right here.
Package is damaged, what should I do?
If your package is damaged, take pictures of it and send it by email to us. We will refund you or send you a new one.
What are your shipping services and time frames?
Our shipping normally takes 10-25 days to ship to the USA and 15-30 days worldwide.
Can orders be canceled?
Unfortunately, once orders are processed, cancellations aren't allowed. Please refer to our Terms of service for more information.
Will I need to pay customs?
It depends of your country. You are responsible to pay for any fees that may arise.
My order is incomplete/missing items, what should I do?
Because of inventory management and/or product availability, if you've ordered two or more items, we may ship your product/s separately from different warehouses and at times, even different countries. If you've received only part of your order, please do not worry; it is likely that you will soon receive a second or perhaps even a third package containing the rest of your order. If you do not receive the rest of your parcel within two weeks of receiving the first package, please contact us and we will take further action to resolve the issue.
Where do you ship to?
We provide worldwide shipping. However, keep in mind that, depending on your country, custom charges may apply.
How do I track my order?
Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
I lost my tracking number, what should I do?
Contact us. We will send you the email back with all details in it!
Why is my order taking longer than expected?
The volume of orders we experience during Holidays and Sales can affect our shipping/delivery time. We understand the frustration of having to wait for your purchase longer than anticipated, but we assure you, we're doing everything possible to prepare, ship and deliver everyone's orders promptly and efficiently.
Once I place my order, can it be changed/updated?
Where are you based?
Our office is established in a small town in Brittany, in France. That being said, we have warehouses all over the world!
Do you manufacture all product in your shop by yourself?
No. All products in our shop are manufactured in Asia. Because we have high quality expectation, we only work with suppliers that meet our standards.